Privacy Policy

We're Committed To Guarding Your Confidential Information

Privacy Policy Statement

Your privacy is very important to us. We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet’s vast array of information, tools, and opportunities with complete confidence. We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how Balboa Water Group collects information from all end users of Balboa Water Group’s Internet services, what we do with the information we collect, and the choices users have concerning the collection and use of such information. Balboa Water Group requests that you read this Privacy Policy carefully.

Personal Information

Balboa Water Group collects information in different ways from users who access the various parts of our Services and the network of web sites accessible through our Service. We use this information primarily to provide a customized experience as you use our Services and, generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that law requires such disclosure or other special cases described below.

Registration

Users are asked to provide certain personal information when they sign-in to sensitive areas. The personal information collected from users during the registration process is used to manage each user’s account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances. However, in instances where Balboa Water Group and a partner jointly promote the Services, Balboa Water Group may provide the partner certain personal information, such as name, address, and username of persons who used the Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion. In this instance, the partner may not use personal information for any other purpose. Balboa Water Group may also generate non-identifying information and aggregate profiles from personal information users provide during registration (such as the total number, but not the names, of users). As explained in more detail below, we may use this aggregated and non-identifying information to sell advertisements that appear on the Services.

Online Shopping

At some Web pages, you can purchase products and services or register to receive materials, such as a catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, e-mail address, phone number, and credit/debit card information. If you complete an order for someone else, you may be asked to provide information about the recipient, such as the recipient's name, address, and phone number. Balboa Water Group has no control over the third party’s use of any personal information you provide when placing such an order, so please exercise care when doing so. If you order products directly from Balboa Water Group’s Catalog, we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Responses to Email Inquires

When users send email inquires to Balboa Water Group, the return email address is used to answer the email inquiry we receive. Balboa Water Group does not use the return email address for any other purpose and does not share the return email address with any third party.

Voluntary Customer Surveys

We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and the manner we provide them to you. Your personal information and responses will remain strictly confidential, even if a third party conducts the survey. Participation in our Customers Surveys is voluntary. We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other Balboa Water Group’s customers to create broader, generic responses to the survey questions (such as gender, age residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.

Special Cases

It is Balboa Water Group’s policy not to use or share the personal information about users in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, Balboa Water Group may disclose personal information about users or information regarding your use of the Services or web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is legally required and reasonable to do so, including to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information subject to authorized necessary legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Use Policy or other use policies; to operate the Services properly; or to protect Balboa Water Group and our users.

“Cookies”

A cookie is a small data file that can be placed on your hard drive when you visit certain Web sites. Balboa Water Group may use cookies to collect, store, and sometimes track information for statistical purposes, to improve the products and services we provide, and to manage our telecommunications networks. If you are a user and have created your own Personal Start Page, we will use a cookie to save your settings and provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Balboa Water Group web sites where you are prompted to log in or that are customizable, they may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Balboa Water Group’s Commitment to Data Security

We have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party hackers from illegally obtaining this information.

Your Consent

By using this web site you consent to the terms of our Privacy Policy and to Balboa’s processing of your information for the purposes given above, as well as those explained where Balboa collects your information on the web.

Changes to the Policy

Balboawatergroup.com will occasionally update this Privacy Policy. When we do, we will also revise the "last updated" date at the top of the Privacy Policy.  Please routinely review this Privacy Policy to ensure that you are aware of the current terms of Balboa's Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or the practices described herein, you may contact us directly by e-mail by clicking the CONTACT US button (top, right) or here.